FAQs • Homestead, FL • CivicEngage

When and how will my deposit be refunded?: Deposits are refunded after two years of good payment history. The deposits are applied to any outstanding balance or future bills on the account. A physical check is not issued.
Deposits are also refunded when a customer requests service termination and bills are paid in full. Allow 6-8 weeks for processing.

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Customer Service

1. How do I start, stop, or move service?: You can complete all of these tasks online at www.cityofhomestead.com/startstop or over the phone by calling 305-224-4800.

2. How are deposits determined?: Residential deposits are based on credit scores from a national credit agency.
Commercial deposits are based on credit scores, similar businesses and prior usage at that location.

3. Why do you charge deposits?: Deposits are required per City Ordinance Sec. 28-255 and Sec. 28-201.
Deposits are charged to protect the City against losses sustained through delinquent bills.

4. When and how will my deposit be refunded?: Deposits are refunded after two years of good payment history. The deposits are applied to any outstanding balance or future bills on the account. A physical check is not issued.
Deposits are also refunded when a customer requests service termination and bills are paid in full. Allow 6-8 weeks for processing.

5. How can I view my bill?: Paper bills are mailed monthly to customers. If your mailing address is different from your service address, please contact us at (305) 224-4800.
You can view a bill online at www.cityofhomestead.com/billpay and registering your account.
By signing up for e-notification you can receive a summary of your bill.

Online at www.cityofhomestead.com/billpay
By phone at (305) 224-444
By Mail at PO Box 900430, Homestead Fl., 33030-0430
All Amscot Offices
Participating Western Union (visit our website at www.cityofhomestead.com/paymentcenters for details)
By signing up for Autopay at www.cityofhomestead.com/startstop
At our drop box at 100 Civic Ct.
There are no additional charges for any of these methods of payments.

7. How does Autopay work?: It is a free service.
Customers who have their accounts set up for autopay will receive a normal bill.
The autopay amount is deducted from your account the Friday before the due date stated on the bill.

The Autopay application form can be obtained by visiting our website at www.cityofhomestead.com/startstop

8. Does the City of Homestead Offer Assistance Programs?: The City of Homestead works closely with a number of agencies who provide customers with assistance based on that agency’s pre-determined criteria
The City through its HELP program provides $20,000 annually to one of these agencies.
A list of agencies offering assistance may be obtained from our website at www.cityofhomestead.com/agencyhelp

9. What is my Solid Waste Schedule?: Solid Waste schedules may change each year. Visit our website at www.cityofhomestead.com/solidwaste for the most current schedule for your area.

10. How can I reduce my Energy Bills?: The City offers an Energy Audit Program free of charge to its customers. Customers can apply for the energy audit by calling (305) 224-4702.

Energy Efficient Rebates are also available. Visit our website at www.cityofhomestead.com and under the Residents tab click on Homestead Public Services; and to the left of that screen click on HPS Energy/Electric Services. At the bottom of the screen is the link of Energy Saver Programs.